FAQ

The core of the equipment installation cycle depends on the progress of the civil construction by the client: once the civil engineering is completed and the supporting facilities such as pipes and well shafts are installed, the water pump installation can be started. The entire process of installation and performance testing can be completed within 3-10 days, which can efficiently help the project to be implemented.

Overseas equipment installation adopts the "local construction + our guidance" model: local construction personnel are responsible for on-site construction, and our side dispatches 1 business person and 1 professional technician to the site to provide installation guidance, technical support and process control throughout the process to ensure that the equipment installation is standardized, efficient and meets the performance standards.

Becoming a distributor of Kairun Pumps does not currently involve any rigid performance targets. We uphold an open and cooperative philosophy, helping our partners steadily expand their market. The core requirement is: you must obtain official brand authorization from us before you can sell Kairun Pumps products and use related brand resources, ensuring market compliance and brand reputation are aligned for mutual benefit and development!

To ensure the security of payments made on behalf of other suppliers, we will implement a dual guarantee through standardized full-process control and compliant document retention. Specific measures are as follows:
1. Clear Information and Written Agreements Beforehand: We require you to provide the complete qualifications of the supplier on behalf of you (name, account, contact information), the reason for the payment, the amount, and relevant contracts/orders in advance. Both parties will sign a "Payment Confirmation Agreement" to clarify rights and obligations and avoid information discrepancies.
2. Compliance Review and Control: We will verify whether the payment on behalf of you complies with national financial, tax, and foreign exchange management regulations (if cross-border), ensuring the legality and compliance of the use of funds and eliminating the risk of illegal payments.
3. Dedicated Funds and Real-Time Synchronization: After receiving your payment, we will account for it separately and ensure that the funds are used exclusively for their intended purpose, without misappropriation. We will immediately synchronize transfer vouchers, supplier receipt confirmations, and other documents with you after payment.
4. Full Document Retention: We will retain all relevant agreements, communication records, transfer vouchers, supplier signed documents, etc., for verification purposes, ensuring that the flow of every payment is traceable and verifiable. By following the above standardized procedures, we control every step from information confirmation and compliance review to payment and voucher retention, ensuring that the payment on behalf of others is safe, transparent and compliant.

Goods from other suppliers can be delivered to our factory for unified loading, but the additional costs incurred for warehousing, logistics integration, and manual handling must be clearly defined. For collaboration, it is recommended to coordinate with us in advance regarding details such as the arrival time, specifications, and loading requirements of the goods to ensure efficient planning and a smooth process.

Kairun Pumps will strictly adhere to the national statutory holiday schedule during the Spring Festival holiday. During this period, the factory will have dedicated personnel on duty to handle unexpected order processing and emergency after-sales responses, ensuring uninterrupted core services.
If you have pre-holiday inventory preparation, project advancement, or emergency service needs, we recommend contacting us in advance so we can coordinate resources and ensure smooth service delivery!

Yes, it's perfectly possible! The equipment can be installed normally in hot weather, provided the installation scenario confirmed beforehand meets the required specifications.
Our technical team will adapt the installation process to the high-temperature environment and strictly adhere to operating standards to ensure installation accuracy and stable performance. There's no need to worry about the weather affecting the installation progress or quality.

Yes, it's possible! Equipment installation can proceed normally in cold weather, provided that the installation scenario confirmed beforehand meets the required specifications.
Our technical team will develop a specialized adaptation plan for low-temperature environments. Through measures such as equipment freeze protection, optimized installation processes, and on-site environmental protection, we will strictly adhere to operating standards to control installation precision, ensuring the quality and stable performance of the equipment, unaffected by cold weather, and efficiently advancing project implementation.

Kairun Pumps does not currently have direct offices in Shanghai and Guangzhou, but both cities have authorized dealers. Dealers can provide full-process services including product consultation, sales, installation, and after-sales support. The headquarters can assist in matching authorized dealers to ensure service quality and response efficiency.

Yes, we can! We can dispatch a professional technical team to provide on-site equipment installation services.
Before the service begins, we need to communicate and confirm the on-site installation conditions (such as civil engineering completion, supporting facilities in place, etc.). Our team will bring professional tools and complete the installation and commissioning according to standard procedures to ensure the equipment is quickly put into operation. Specific details can be discussed, and we will make overall arrangements as needed!

Yes, you can! You can purchase spare parts separately. We recommend that you inform us of the model, specifications and quantity of the spare parts you need in advance (it would be even better if you could provide the equipment serial number). We will quickly verify the inventory and arrange delivery to ensure the compatibility and efficiency of the spare parts.

We will participate in industry exhibitions! In 2026, we will focus on key exhibitions such as the Shanghai International Pump & Valve Exhibition, the Chengdu International Environmental Water Exhibition, and the Wuhan International Water Exhibition. We have also participated in previous years' Wenling Pump & Valve Exhibition and Hebei Pump & Valve Exhibition. Specific schedules will be provided in advance; welcome to connect and discuss business on-site!

Yes, that's possible! Please provide the detailed address of our Guangzhou warehouse, the contact person for receiving the goods, and their contact information in advance. We will coordinate logistics for precise delivery. For inquiries regarding delivery time, cost calculation, or partial deliveries, please feel free to contact us at any time to ensure the safe and timely delivery of your equipment!

Kairun Pump Industry adheres to the core principle of "high requirements and strict control" in equipment manufacturing, with clear and effective standards:
1. Compliance with authoritative standards: Strictly complying with GB (National Standard), JB/T (Mechanical Industry Standard), and specific technical specifications in the field of fluid machinery. Some export products also meet international standards (such as API and ISO requirements);
2. Implementation of a rigorous system: Certified by ISO9001 quality management system, with quality control points at every stage, from raw material procurement (qualification review + incoming inspection), core component processing (high-precision equipment processing + process sampling inspection) to finished product assembly (standardized process + full inspection);
3. Dual verification before shipment: Finished products must pass multiple rigorous tests, including static pressure testing, performance testing, and sealing testing. Unqualified products are resolutely rejected;
4. Customized additional compliance: For products used in special scenarios (chemical, explosion-proof, high temperature and high pressure, etc.), additional compliance standards are met to ensure adaptability and safety.
High standards form the foundation of product quality, ensuring long-term stable operation of equipment!

We customize our packaging solutions with "safety as the core and tailored to customer needs" to ensure equipment arrives intact:
1. Customized Packaging: Based on equipment size, weight, and customer requirements, we select thickened wooden crates, customized iron crates (for large/heavy equipment), or waterproof and moisture-proof packaging (for precision components);
2. Multiple Layers of Reinforcement: The interior is cushioned with pearl cotton and foam, critical components are covered with protective sleeves, and internal supports are added to prevent collisions and shifting during transportation;
3. Adaptable to Various Transportation Scenarios: For long-distance and cross-border transportation, additional reinforcement layers and moisture-proof films are added to ensure equipment is not damaged in harsh transportation environments;
4. Standardized Labeling: The crates are marked with warnings such as "Fragile," "Moisture-proof," and "Head Up," and clearly labeled with the equipment model and receiving information for easy handling and verification.
We strictly control the packaging quality throughout the entire process, guaranteeing 100% safe arrival of your equipment!

Yes, we can! We support customized equipment design to meet your specific size requirements and adapt to on-site installation space constraints.
We recommend providing the following in advance: ① The length, width, and height of the equipment installation/reserved space dimensions; ② Supporting operating parameters (flow rate, head, medium, etc.). We will combine the size requirements with the operating condition compatibility to efficiently complete the customized design, ensuring that the equipment meets both space requirements and guarantees stable performance.
For further discussion on details, please feel free to contact us!

The core team of Kairun Pumps (founder and general manager) are all professionally trained in the pump industry and have nearly 20 years of experience. The company was established in 2018 and has been operating stably for more than 7 years. It focuses on pump research and development and manufacturing, and ensures the quality of products and services with its profound professional expertise!

Our equipment certification system is comprehensive, covering three core authoritative certifications to solidify our compliance and quality foundation:
1. System Certification: ISO9001 Quality Management System Certification (endorsing full-process quality control);
2. Product Testing: GB/JB/T national standard test reports, performance test reports, and sealing/explosion-proof test certificates (adapting to compliance requirements under different operating conditions);
3. Technology Patents: Multiple utility model patents related to pump body structure and energy-saving technologies. All certificates can be verified with originals to ensure product compliance with industry standards and usage specifications!

Our factory currently has about 50 employees, covering all positions in R&D, production, technology, sales, and after-sales service. The team is fully equipped and can efficiently respond to the needs of the entire process from solution design to after-sales maintenance!

Please inform us of your country/region. We currently have a limited number of agents and are actively recruiting domestic and international agents. Our policies are open and we offer ample support.
Key Information:
1. Domestic: We have agents in almost every province and city in China;
2. Overseas: We have limited cooperation in Southeast Asia and the Middle East. Markets in Europe, America, and Africa are largely untapped, with priority given to authorized agents;
3. Cooperation Advantages: Exclusive supply pricing, technical training, after-sales service system, and full support for marketing materials. Fast process and clear entry requirements.
Just inform us of your country/region to confirm local agent availability and receive a customized cooperation plan!
Would you like me to send you a 3-step checklist for "Inform us of your country/region → Confirm agent availability → Provide cooperation plan"? You can simply follow the provided information.

We have a large collection of real-life photos of equipment projects (products, production processes, installation sites, and operational examples), without any renderings, and can be verified instantly.
We provide email/WeChat access; high-resolution original image packages will be sent within one hour. You can also browse online or verify on-site. Customized images for specific scenarios are also available upon request!

Our factory is located on the outskirts of the city, just a 10-minute drive from five-star and international brand hotels. With ample accommodation options and convenient transportation, it's ideal for business meetings and site visits. Feel free to schedule a factory visit anytime; we can assist in recommending nearby quality hotels!

The factory is about a 1-hour drive from Tianjin Binhai International Airport and about a 2-hour drive from Beijing Capital International Airport, offering convenient transportation and making it suitable for business visits and cooperation negotiations.
Would you like me to send you the optimal driving routes (including highway exits) from both airports to the factory?

The total travel time from Guangzhou to Tianjin Baodi Koudong Industrial Park (where the factory is located) using common transportation methods is as follows:
I. Fastest Option: Plane + Car
- Guangzhou → Tianjin Binhai International Airport: Approx. 3 hours (direct flight)
- Airport → Factory: Approx. 1 hour (car, via S1 Jinji Expressway, approximately 71 km)
Total: Approx. 4 hours (excluding waiting time, baggage claim, and connecting transportation time)
II. Comfortable Option: High-Speed Rail + Car
- Guangzhou South → Tianjin West: Approx. 9.5-10 hours (direct high-speed rail G306)
- Tianjin West → Factory: Approx. 1 hour 15 minutes (car, via S1 Jinji Expressway, approximately 70 km)
- Total: Approx. 10.5-11.5 hours (excluding waiting time and connecting transportation time)
III. Direct Car
- Approx. 2100-2300 km, continuous driving time 23-29 hours (excluding rest time)

The main factory and branch factory are located at No. 7 Changrong Road, Koudong Industrial Park, Baodi District, Tianjin.

Our industrial pumps do not have the "age restrictions" of ordinary consumer products; they are primarily suited for professionals in the industry: - Target audience: Technical selection personnel, procurement managers, operation and maintenance engineers, and other professionals with relevant knowledge in the municipal, environmental, and industrial fields; - Core requirements: Must understand the basic professional knowledge of equipment installation, operation, and maintenance (not age restrictions) to ensure the proper use of the equipment.

We provide a professional and detailed installation manual (compliant with industry standards), covering core aspects such as installation, commissioning, maintenance, and safe operation. It features rich illustrations, videos, and QR codes for assistance, and is customized to fit different pump types. Both a printed and electronic version are included with the shipment, and the manual can be downloaded from our website. We also provide technical hotline and on-site support!

OEM cooperation is supported! We can customize the brand, specifications, and appearance to your needs. Original factory quality control, efficient processes, and full technical support are guaranteed. For details regarding minimum order quantity, lead time, etc., please feel free to contact us!

Payment terms are flexible and negotiable based on the cooperation scenario. Common payment methods include:
1. Standard Cooperation: 30%-50% prepayment, balance due before shipment/after acceptance;
2. Long-Term/Bulk Orders: Payment terms can be extended through negotiation;
3. Customized Projects: Flexible adjustments based on complexity and order amount.
Specific details can be further discussed and determined based on cooperation specifics (order volume, cooperation model).

No minimum order quantity! Both standard and custom-made items are available for small-batch purchases. Simply place your order as needed; the process is efficient and straightforward.

We are an original equipment manufacturer (OEM) with complete capabilities across the entire process of R&D, production, quality inspection, and assembly, specializing in both non-standard and standardized pump customization.
Core Production Advantages:
1. Own Factory + Production Line: We possess independent factory buildings, a full set of processing equipment and assembly lines, supporting complete manufacturing from components to finished products.
2. Customization Capabilities: We can customize pump models, materials, and parameters according to specific working conditions, providing full-process technical support from design to delivery.
3. Controllable Quality: A comprehensive quality inspection system, with 100% testing of key processes. Direct supply from the OEM eliminates intermediaries, resulting in lower costs.
4. OEM/ODM Services: We support brand customization and specification adaptation, providing technical support and quality assurance.
Factory visits are available at any time to inspect our production capabilities and finished product quality, allowing you to directly verify our production qualifications and strength!

Delivery time varies by product type: 10 days for regular in-stock items, 25 days for standard custom orders, and 40-60 days for complex non-standard items. Expedited delivery is available!

Our factory has six production lines with clear division of labor, ensuring flexibility and high efficiency:
- 2 standard pump automated production lines (rapid mass production of standard models)
- 2 non-standard customized production lines (adapting to special working conditions and material requirements)
- 1 precision component machining line (in-house production of core components, ensuring quality)
- 1 assembly and testing line (full inspection before shipment, zero-defect delivery)
These six lines operating in parallel enable simultaneous production of multiple types of orders, resulting in shorter delivery cycles and more guaranteed production capacity!